Skip to Content

Rotate the Bald Tire: Handling Toxic Employees

 September 13, 2018   By Patrice McGuire

Resources

Main Content

Rotate the Bald Tire: Handling Toxic EmployeesIn a recent meeting with a potential Leadership Development System client, our point of contact was sharing with us the energy and excitement around this development opportunity for all their leaders.

The leaders were thrilled to embark on this journey in the weeks and months to come –almost all of them.

“Well, what about Tom?  What are we going to do about Tom?” we were asked.

Tom is a veteran employee that has been with the organization for nearly 30 years.  He has a reputation for challenging ideas and initiatives.

He complains openly to others about the company and its leadership.  His behavior toward others is generally negative and his performance is mediocre at best.

Again, we were asked, “What are we going to do about Tom?  He’s not going to want to participate in this development opportunity so it’s probably best we don’t include him, even though he is a leader and he should be there.”

Over the course of 30 years, Tom has worked for 12 different leaders, rotating through various roles in the organization every 2-3 years.

We asked respectfully, “Why is Tom still here?”  The response was,

“Because we don’t know how to address his behavioral issues, so we just keep moving him around.”

This constant rotation is equivalent to rotating a bald tire on your car.  You keep changing it from one axel to another rather than replacing it.

You convince yourself that maybe the next rotation will be better, so you hold on for a little longer.

Workplace Bully

Holding On To Toxic Employees Hurts Your Company
  • You lose good people who are affected by the Toms of the world.
  • Poor behavior gets rewarded and continues.
  • The work environment becomes toxic.
  • Quality and productivity are negatively affected.
Here are 7 strategies for dealing with difficult employees and their negative behavior.
  1. Define clear expectations around behavior.
    1. Let people know what the desired behavior needs to look like and sound like - be very specific.
  2. Monitor behavior like you would monitor performance. Address the issue immediately after the observation.
  3. Provide specific details about the behavior. Focus on what you saw and what you heard. 
    1. Ex: “I saw you roll your eyes in the meeting.”
  4. Avoid providing your interpretation of their behavior, such as “you must not care.”
  5. Restate the expectation and desired behavior again.
    1. Ex: “The expectation is that you don’t roll your eyes during the meeting. Instead, if you have a question or concern, please ask or share it in the meeting.”
  6. Provide positive feedback to reinforce the good behavior.
  7. If the behavior continues to not meet expectations, alert the employee to potential consequences.

When leaders allow unacceptable performance or behavior to continue in the workplace, it creates new expectations that become unacceptable but tolerated.  Bald tires may be rotating at an inflated rate in organizations because we let them.

Six step process for having difficult conversations

At Living As A Leader, we offer a Leadership Development Series designed to produce leaders that can positively shape the cultural environment, reduce turnover and achieve crucial business initiatives. We do this by providing training, coaching and consulting with a focus on pragmatic communication tools for leaders at all levels of your organization.

For more information, contact Steph Collins at scollins@livingasaleader.com

About the Author


Patrice McGuire

Facilitator and Coach, Living As A Leader®

Patrice has more than 25 years of human resource and training experience, working with leaders at all levels from financial services, manufacturing, retail, engineering and service organizations.

Email Patrice Patrice's Bio

Related Blogs

Please wait while we gather your results.
The Power of Seeing People as People

The Power of Seeing People as People

Work is undergoing its biggest transformation in decades –– and as a result people are re-evaluating what they want out of their careers.

October 14, 2021 | By Living As A Leader

Read More

How Leaders Can Improve Accountability

How Leaders Can Improve Accountability

The most effective workers know how to hold themselves accountable for results. Because of this skill, they become successful and get promoted to positions of leadership.

September 16, 2021 | By Living As A Leader

Read More

Back to School Advice for Leaders

Back to School Advice for Leaders

The best leaders realize that learning never ends. There are always opportunities to grow your skills like listening to your team, providing valuable feedback and balancing accountability with inspiration.

September 2, 2021 | By Living As A Leader

Read More