Purpose: The purpose of this workshop is to help employees discover new ways to increase their level of service to others within the workplace, including their internal and external customers. In order to create a service mindset, the workshop asks participants to reflect upon their current views of serving others in the workplace. We then examine models and strategies to create new ways of thinking about and delivering service to others.
Payoff: Participants will be armed with “other-centered” models and strategies for managing and exceeding the service they provide to others in the workplace. Specifically, they will explore:
- Key models for a service mindset.
- The concept of shifting from ‘self-centered’ to ‘other-centered’ thinking.
- The impact of behavior on others.
- Application of the important ‘serving’ skills of asking questions and listening.
- How to handle a difficult ‘serving others’ situation.
Purpose: All employees at one time or another encounter a difficult situation with one of their co-workers – a situation where the employee needs to give feedback. Yet in such situations, most employees tend either to avoid dealing directly with the situation, or if they do, they don’t handle it as well as they could. The purpose of this workshop is to equip employees with a framework for addressing feedback situations.
Payoff: Participants will be familiar with:
- Their tendencies as a communicator when faced with a difficult conversation.
- How to set up their co-workers for success.
- Fundamental elements of workplace interactions.
- A four-step process for giving feedback.
Purpose: In this workshop, we help participants understand that interpersonal style has a tremendous impact on the ability to communicate effectively with others. Style awareness helps people understand that they have a responsibility to become versatile in how they interact with the world around them, particularly their co-workers. Expanding talents outside of their natural tendencies is critical.
Process: This session involves use of the DISC interpersonal style profile, analysis of the profile and application to workplace situations involving individuals with different styles. A focus on strengthening the ability to be versatile is a key application in this module.
Payoff: Upon completion of this session, participants will:
- Have an understanding of their natural style tendencies.
- Learn to identify the styles of the people around them.
- Gain an understanding of the tendencies of others.
- Learn how to work effectively with people who are different.
Purpose: Working in an organization involves two crucial skills – solving problems and making decisions. And the way we approach the process of problem solving and decision making can make or break our business, our teams, even our careers. In this workshop, we explore proven and effective tools for solving business problems and making sound decisions.
Payoff: Participants will be able to:
- Explain the relationship between problem solving and decision making.
- Clarify their business problems more accurately.
- Overcome their own assumptions and other traps that get in the way of effective problem solving and decision making.
- Use new tools to generate alternative solutions to problems, evaluate those solutions and create a problem-solving action plan.
Purpose: Change is constant. Rationally, it makes sense: organizations are either changing or dying. Fundamentally, employees get it. So why is it so difficult to deal with the actual changes? In this workshop, we help employees understand the difficulties of change on an individual and an organizational level. This understanding helps them more effectively navigate and support change within the organization.
Payoff: After completing this workshop, employees will be able to:
- Explain the business case for change and why organizational change is necessary.
- Identify current change-related challenges affecting them and their teams.
- Outline the predictable human dynamics of change.
- Identify the behavioral signs of emotional resistance to change in themselves and others.
- Explain their own personal reactions and strategies for dealing with change.
Purpose: Here, we provide team members with tools and techniques needed for team effectiveness. In this session, participants first discuss team effectiveness in general and then identify ways they can help ensure effectiveness when working in teams in the future.
Payoff: Participants will:
- Discuss the current state of teamwork within their organizations.
- Describe the benefits effective teams can bring to an organization.
- Identify characteristics of effective teams.
- Explore key elements of team dynamics.
- Develop competency in three strategies for fostering better teamwork.
- Create an action plan for being a more effective, accountable team member.