Free Guide: 6-Step Process for Having Difficult Conversations

In a matter minutes, you’ll learn a process you can use IMMEDIATELY to:

• Address concerns in a respectful manner
• Redirect the conversation if it takes a bad turn
• Handle blame-shifting, denial or emotional reactions

We’ve trained thousands of leaders to use this 6-Step Process to address challenging situations at work. This process helps preserve the relationship and create mutually beneficial outcomes when delivering feedback and addressing behavior or performance concerns.