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Living As A Leader™ Course Outline
Session 1:
Leadership Models, Tendencies and Key Attributes Needed For Success
Session 2:
Creating a Culture of Civility: What’s Your Role?
Session 3:
Understanding Your Leadership Style
Session 4:
Communicating by Design
Sessions 5-6: Maximizing Employee Performance
Session 7:
Leadership Across Generations
Session 8:
Supporting Yourself and Others Through Change
Session 9:
Resolving Conflict and Other Difficult Situations
Session 10:
Facilitating Productive Meetings
Session 11:
Bringing Out the Best in Your Teams
Session 12:
Synthesis, Evaluation and Organizational Impact
Session 1:
Leadership Models, Tendencies and Key Attributes Needed For Success
Purpose: The purpose of this
session is to highlight key models for leading others in the
workplace and to practice skills and strategies to successfully
balance accountability and inspiration in serving others.
Process: This session is highly
interactive and uses a variety of discussion methods and group
activities to fulfill the purpose.
Payoff: Upon completion of this
session, participants will:
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Be familiar with key models for
leading others
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Apply skills needed to implement
leadership models in the workplace
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Be familiar with the concept of
shifting from “self-centered” to “other-centered” thinking
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Develop a personal strategy for
handling an on-the-job, difficult leadership situation
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Session 2:
Creating a Culture of Civility: What’s Your Role?
Purpose:
The purpose of this workshop is to help leaders see how they help
create the norms by which their team operates. In order to create a
culture of high morale and productivity it is vital for the leader
to be able to stop inappropriate behavior as well as model
appropriate behavior. The business case is strong: workplaces that
create a culture of civility have less turnover, less absenteeism,
and a more productive workforce.
Process:
These objectives will be met by a variety of processes including
large and small group discussion, individual reflection and peer
coaching.
Payoff: As a
result of this workshop participants will be able to:
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Define
civility and discuss what it looks like in their organization.
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Become aware of their personal
values and how they impact their leadership.
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Write their personal and
professional standards and understand how they can help them
clearly communicate boundaries and expectations to employees.
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Acknowledge personal habits and
external forces that sometimes prevent them from living up to
their values and standards.
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Develop an action plan on how to
overcome these barriers and be proactive in creating a culture
of civility and success in their organization.
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Session 3:
Understanding Your Leadership Style
Purpose: The purpose of this
module is to help participants understand that leadership style has
a tremendous impact on the ability to communicate effectively with
others. Style awareness helps leaders understand that they have a
responsibility to become versatile in how they interact with the
world around them, particularly their own employees. Expanding
talents outside of their natural tendencies is critical.
Process: This session involves
use of the DISC interpersonal style profile, analysis of the profile
and application to workplace situations involving individuals with
different styles. A focus on strengthening the ability to be
versatile is a key application in this module.
Payoff: Upon completion of this
session, participants will…
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Have an understanding of what
their natural style tendencies are
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Learn to identify the styles of
the people around them
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Gain an understanding of the
tendencies of others
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Learn how to work effectively
with people who are different
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Session 4:
Communicating By Design
Purpose: The ability to
communicate effectively - particularly when situations involve
differences of opinion, emotions that run high and individual vested
interests – is essential to having a productive and collaborative
work environment.
Process: This session will
include introduction to key concepts, practice and role play.
Payoff: Upon completion of this
module, participants will more effectively ‘choose’ their words and
their strategies. They will communicate by design. Examples of
this include:
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Understanding the difference between
passive, aggressive and assertive communication
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Abandoning behavioral tendencies
when necessary (which is about 75% of the time)
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Asking and Listening instead of
Interrupting and Telling
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Giving and receiving difficult
feedback
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Choosing your words (examples of
what to say, what not to say)
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Use of positioning statements and
transition statements – to enhance the clarity of your message
and the context of your message
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Sessions 5- 6:
Maximizing Employee Performance
Purpose: The purpose of this
session is to provide participants with tools, techniques and skills
to enhance their effectiveness in managing the performance of
others. This session also addresses the responsibility of leaders
to hold employees accountable WHILE inspiring them to perform.
Process: This session is
extremely interactive with continuous skill practice, idea sharing
and “real life” application activities. The entire third session is
dedicated to practicing coaching/appraisal discussions with
employees and a significant amount of time is spent delivering
thorough individual feedback.
Payoff: Upon completion of this
session, participants will:
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Know how to identify and set SMART
goals for performance planning
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Be able to set goals jointly with
employees to maximize involvement and commitment
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Develop tools for monitoring
performance on an ongoing basis
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Conduct performance appraisals with
more competence and confidence
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Enhance their overall success in
balancing accountability and inspiration
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Session 7:
Leadership Across Generations
Purpose: The purpose of this
module is to provide leaders with knowledge, tools and strategies to
more effectively lead four different generations within the
workplace.
Process: This session will
introduce differences and share concepts to increase teamwork and
productivity across generations.
Payoff: Upon completion of this
session, participants will:
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Session 8:
Supporting Yourself and Others Through Change
Purpose: The purpose of this
module is to help participants understand change on an individual
level and on an organizational level. These understandings will
help leaders to implement change within the organization more
effectively.
Process: A mixture of a change
assessment instrument along with individual and group exercises
provides participants with tools and experiences that build their
awareness and skills for supporting others through the change
process.
Payoff: Upon completion of this
session, participants will be able to:
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Explain the typical human reaction
to change in order to support others during a change.
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Use the Change Abilitator
Questionnaire to identify their primary concerns in dealing with
an organizational change.
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Explain how to address employee
concerns in each of the six stages of concern.
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Use the five elements of successful
change to plan for and implement a work group change.
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Session 9:
Resolving Conflict and Other Difficult Situations
Purpose:
One of the most common shortcomings of a leader is the inability or
unwillingness to address conflict and other difficult situations,
because they don’t know what to say and what to do. The purpose of
this session is to help leaders move from ‘avoidance’ or from
mishandling a situation to handling it productively, with confidence
and respect. In addition, leaders will learn how to create the
foundation for a conflict-free environment.
Process: This session will
include introduction to key concepts, practice and role play.
Payoff: Upon completion of this
module, participants will be able to develop and execute strategies
to handle uncomfortable situations. They will be able to:
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Create a foundation for a
conflict-free work environment
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Deal productively with situations
that create conflict or difficulty
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Understand different ways in which
people work through conflict and disagreement
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Avoid ‘misbehaving’ when emotions
run high
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Choose productive words and
behaviors to address negative emotional reactions in others
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Session 10:
Facilitating Productive Meetings
Purpose: Since leaders spend a
lot of time in meetings and often facilitate them, this session will
ensure their next meeting is more productive. Leaders will learn
what to do before, during, and after meetings to utilize their team
so it makes better decisions and gets better results.
Process: Participants will use
their own meeting situations to create results-oriented agendas.
They will also observe proper facilitation techniques and have the
opportunity to practice facilitation themselves.
Payoff: Upon completion of this
session, participants will be able to:
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Create a results-oriented agenda
using their own meeting situation and a format provided for them
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Use various phrases and techniques
to facilitate meeting discussions that utilize team input
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Facilitate
improved decision-making that gains team commitment and action
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Session 11:
Bringing Out the Best in Your Teams
Purpose: The purpose of this
session is to provide leaders with tools, techniques and
competencies needed for team effectiveness. In this session,
participants first discuss team effectiveness in general and then
identify ways they as leaders can improve the effectiveness of their
teams back on the job.
Process: A variety of interactive
exercises will be used to maximize idea sharing and skill
development.
Payoff: Upon completion of this
session, participants will:
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Discuss the current state of
teamwork within their organizations
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Identify characteristics of
effective teams
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Be familiar with the seven key
competencies for team effectiveness
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Complete a team member assessment
and develop a strategy for implementing this assessment with
their individual work team
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Develop an action plan for achieving
greater results with their individual teams
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Session 12:
Synthesis, Evaluation and Organizational Impact
Purpose: This final session will
allow participants to synthesize their experiences over the past
year and draw conclusions as to their growth as a leader and the
application of their learning to their workplace.
Process: A combination of
individual exercises, group activities, and personal presentations
will be used.
Payoff: Upon completion of this
session, participants will:
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Complete an evaluation that assesses
their learning as well as the training overall
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Draw conclusions as to their growth
as a leader and its organizational impact
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Present to the group at least one
significant example of how this leadership development process
has positively impacted their organization
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